Exchange Policy:

Di-Night accept exchange the item that are only damaged during shipping or if a wrong item has been sent to you. If you receive a lingerie item that falls under any of these categories, please follow the steps outlined below to initiate a return: Also, We want you to be completely satisfied with your purchase, but we understand that sometimes a product may not meet your expectations like size and material. Therefore, Di-Night offer exchanges for eligible items to ensure that we can continue to offer great products and competitive pricing, we have a few guidelines for exchanges.

1. Notification Period:

Customers must inform us via email at dinightinfo@gmail.com or by Whatsapp +94752472008 within 2 days from the date of receiving the item. This period is essential to ensure that we can promptly address the issue and provide a resolution.

2. Supporting Evidence:

To initiate the exchange process, customers are required to provide photographic evidence clearly displaying the damage or the incorrect item received. This evidence will help us access the problem accurately and expedite the return process. After that customer to be hand over the item to nearest SL post  courier service

3. Size and Material:

To be eligible for an exchange, the product must be:

– In its original packaging and in the same condition as when it was received

– Free of stains, tears, or any other damage

– With the bar code tag intact

– The correct product that was ordered.

4. Return Authorization:

Upon receiving your notification and supporting evidence, our customer support team will review your request. If the damage or wrong item is confirmed, we will issue a Exchange Authorization (EA) number and provide you with further instructions on how to proceed with the exchange.

5. Free Return Shipping:

We value our customers’ satisfaction, and to make the exchange process seamless, we will arrange and cover the return shipping charges. Our customer support team will provide you with a prepaid shipping label or arrange for a courier service to pick up the package from your provided address.

6.  Inspection and Refund:

Once we receive the returned item through SL Post courier, our team will inspect it thoroughly to verify the damage or the incorrect item. If the claim is validated, we will process the exchange as appropriate.

• Please note that if any of the above conditions are not met, we will not be able to issue a refund another item for the product.